Since the start of the pandemic, almost all businesses have slowly shifted operations online. Different industries such as food, banking, shopping, education, healthcare, and even insurance adopted the digital transformation to sustain their businesses. Corollary, we can now see digital identity and verification setting its shape in 2022 with the rapid increase of online consumers.

Digital identity verification involves proving that the person is who they claim to be and that there is a real person behind the account being used. To easily prove one’s identity, the registration process includes gathering of personal information such as an individual’s name, date of birth, height, weight, address, and other information that verifies the user’s identity. Identity verification may also require other pertinent information such as passport ID number, social security number, or vaccination code, as required by national law.

Companies heavily rely on digital identity verification to create safe and authentic online transactions with legitimate users and public and private sectors. With the higher volume of digital users, the need for both the protection and authentication of people’s digital identity has become a significant concern.

According to the Federal Trade Commission, Americans lost $380 million due to covid-related fraud. Since January 2020, it has been reported that criminals have stolen from more than 217,000 people. Identity thefts used avenues related to financial relief, fake treatments for Covid-19, and fraudulent unemployment benefits. One of the most frequent problems encountered during the pandemic is identity theft. With this growing concern, the question now is, how can we make user registration swift, safe and scalable?

How can we make user registration swift, safe and scalable?

1. Automated ID checks

It is becoming difficult to trust people we haven’t met with identity thefts circulating. The latest technologies automatically verify the digital identities of the new and existing users through automated ID verification. This enables a real-time solution that detects digital alteration of ID images and content.

This solution allows end-users to take a photo of their significant IDs. After this step, a liveness test is required to analyze if the user’s profile matches the scanned document. The system also guides customers during the capture of their documents while enhancing the user experience.

2. Video Verification

A two-way video-based verification is a safe and secure way of onboarding customers online while complying with KYC compliance. This process enables clients and companies to save time by working remotely instead of physically visiting a branch.

For this method, customers show their government-issued ID to a live video agent. The recorded live video is meant to perform liveness detection, where it determines whether a customer is, in fact, present or not. Once the agent confirms the user’s verification, it then proceeds to the onboarding process.

3. Protection by PIN or biometrics

Biometric authentication enables users to secure their accounts with personal physical characteristics in the form of a pattern, fingerprint ID, or a PIN. These features are fast, easy, and convenient to access your accounts instantly instead of manually entering usernames and passwords into apps from time to time. This system is considered one of the most scalable security solutions for different industry sectors.

4. Facial recognition

Customers can achieve seamless user verification with the use of facial recognition. The process is made with 3D face authentication, liveness detection, 3D depth of skin texture depth, and eye reflections. The process is real-time and friction-free, and AI also powers it.

5. Document verification

Companies nowadays provide a quick and easy way of verifying a customer’s identity. Since users can capture personal documents on a smartphone, the end-user must take a photo or send a scan of their bank statements, utility bills, credit card statements, and social security number. The AI instantly extracts the document information and identifies whether the files are creased or crumpled. After the extraction, the user’s address information can be verified in just a few seconds.

6. Photo assistance

The process of photo assistance involves an artificial intelligence that guides the users during registration by taking selfies and ensuring the photos are bright, crisp, and presented in a well-lighted room. However, photographic identification remains a challenge despite all these years of practice. Users hate the process of retaking photos when the system rejects their entries due to poor lighting and blurred backgrounds.

7. Phone verification

Due to the increased number of spammers and scammers worldwide, an excellent solution for preventing fraud is through the help of phone verification. When new users register from a website or an application, phone verification can confirm end-users identities. Account users will instantly receive a message via SMS, Facebook Messenger, MMS, Viber, or voice call. This message contains a code that users must enter in the app or device to complete registration.

Customers can also use phone verification to reset passwords. When a user forgets their credentials or logs in from an alternative device, the system sends a code to verify the user’s identity.

Fast Adaptability for a Fast-Paced World

We are moving towards a digital world where identity security has become more and more important. Consequently, with the ever-changing digital dynamics, businesses should give importance to implementing reliable solutions for a safe and convenient user registration in order to avoid identity fraud.

Businesses need solutions that offer all users secure access to data without risking personal information and credentials. In a world where fraudsters incessantly thrive against the fast-paced digital world, industries are expected to keep up and adapt to advanced technologies for a safe and secured digital space.

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